Reclamations

We are sad to hear that your Rubens Barn-doll got hurt! We constantly work on improving each handmade Rubens Barn since quality is important for us. Here’s what you can do:

 

A Purchase Directly from Rubens Barn

We kindly ask you to send us a picture of the injury. Please include a picture of the tag on the doll (see picture below). This is important for our quality improvement.

Additionally, attach your receipt to your message.

Send your message to hospital@rubensbarn.com.

 

A Purchase from Another Shop

Kindly contact the shop that you originally made your purchase from. Attach a receipt to your message along with a picture of the injury and the tag on the doll (see picture below).

For more information about our reclamation policies, see here!